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You will only
get full value from our know-how and hands-on experience, and from the
quality of our ingredients, if it’s easy for you to get hold of
the people with that know-how and if you have good access to the right
information. This is why we make sure that KMC is a company that always retains the personal touch so that you always know exactly who to talk to about what. Ready to make decisions We operate with a flat structure, where our expert staff are empowered to make decisions – and we undertake to answer all enquiries immediately (in any event within a maximum of four days). At KMC, we have only two types of staff – customer service staff, and staff who service customer service staff. For KMC, people are just as important as the products. And by people we mean you and your staff, as well as our own employees. Our products can play an important role in how easily and how well you can do your job, as well as in the results your company can achieve – and the praise or criticism you get as a result. And our own staff are crucial, because doing business with “mission-critical” products across international boundaries still has a lot to do with personal integrity, trust and an old-fashioned commitment to keeping a promise. |
